MAGIZH NATURA – Refund & Returns Policy

At MAGIZH NATURA, we take care to ensure that every product is properly packed and delivered in good condition. Due to the hygienic nature of skincare, haircare, and personal-care products, we do not accept returns for change of mind, incorrect product selection, personal preference, or other non-damage-related reasons.

However, if you receive a product that is damaged, defective, or incorrect, please contact us as soon as possible so that we can review and assist you.

Damaged, Defective or Incorrect Products

A refund, replacement, or other appropriate resolution may be considered if:

• The product arrives damaged or defective.
• You receive an incorrect product.
• The issue is reported to MAGIZH NATURA within 8 hours of delivery.
• The product remains unused and is returned in its original condition and packaging, if a return is requested.
• Clear photographs or videos of the product, packaging, and shipping label are provided for verification.

All requests are subject to review and approval by MAGIZH NATURA.

Reporting a Damaged Product

If your order arrives damaged, please contact us within 8 hours of delivery.

Please provide:

• Your order number
• Details of the issue
• Clear photographs of the damaged product
• Photographs of the outer packaging
• A photograph of the shipping label
• A video, where necessary, to help us verify the issue

Our team will review the information and confirm whether the request is eligible for a replacement or refund.

Return & Replacement Process

If MAGIZH NATURA approves a return or replacement request, the product must be returned within 3 days of delivery, where applicable.

The returned product must be:

• Unused
• Unopened, where applicable
• Unwashed
• In its original condition
• In its original packaging

Products that have been used, opened, altered, or damaged after delivery may not be eligible for a return, replacement, or refund.

Non-Returnable Products

Returns are not accepted for:

• Products purchased due to change of mind
• Products ordered incorrectly by the customer
• Used or opened skincare, haircare, or personal-care products
• Products that have been altered or damaged after delivery
• Products purchased during sales or promotional offers, unless the product was received damaged, defective, or incorrect
• Personalized combo boxes or custom gift packaging
• Gift cards

Refunds

If a refund is approved by MAGIZH NATURA, the refund will generally be processed to the original payment method.

Approved refunds may take 7–10 business days to reflect in your account, depending on the payment provider or bank processing time.

The final refund amount and method will be confirmed after the request has been reviewed and approved.

Return Shipping

For products confirmed by MAGIZH NATURA as damaged, defective, or incorrectly delivered, MAGIZH NATURA will arrange or cover the applicable return shipping charges where appropriate.

For other approved return requests that are not caused by an error or damage attributable to MAGIZH NATURA, the customer may be responsible for the applicable return shipping costs.

Important Note

We recommend checking your package and product condition immediately after delivery.

Because our products are skincare, haircare, and personal-care products, we cannot accept returns of products that have been used or opened due to hygiene and safety considerations.

Contact Us

For refund, return, damaged-product, or replacement requests, please contact us with your order details.

Email: magizhnatura@gmail.com
WhatsApp: +91 9626756956
Website: https://magizhnatura.com

MAGIZH NATURA reserves the right to review and approve refund, return, and replacement requests based on the circumstances and evidence provided.